Contact Information
Contact Information
Last updated: May 2025
If you have any questions, concerns, or feedback regarding your order or our policies, our customer service team is here to help.
Business Details
Company: Novia Pty Ltd
ABN: 56 683 449 327
Trading as: BdayVibe
Address: 10 The Road, Penrith NSW 2750, Australia
Email: admin@bdayvibe.com
Phone: +61 402 818 155
Customer Service Hours
Our customer service team is available 7 days a week. We aim to respond to all enquiries within 24 hours.
| Day | Availability |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM AEST |
| Saturday – Sunday | 10:00 AM – 4:00 PM AEST |
How to Reach Us
- Email: admin@bdayvibe.com — for order enquiries, returns, and general questions
- Phone: +61 402 818 155 — for urgent matters during business hours
- Mail: 10 The Road, Penrith NSW 2750, Australia
For order tracking, please use your tracking number provided in your dispatch confirmation email.