Privacy Policy

Last updated: May 2025

Novia Pty Ltd (ABN 56 683 449 327), trading as BdayVibe ("we", "us", "our"), is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and delivery/billing address
• Payment information (processed securely via our payment provider — we do not store card details)
• Order history and communication preferences
• Device information, IP address, and browsing behaviour on our website (via cookies)

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Send promotional emails and offers (only if you have opted in)
• Improve our website, products, and services
• Comply with legal and regulatory obligations

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Shipping and logistics providers
• Payment gateway operators
• Email marketing platforms
• Analytics tools (e.g. Google Analytics)

These parties are required to handle your information in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing activities. You may disable cookies in your browser settings, however some features of our website may not function correctly as a result.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmissions.

6. Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The current version will always be published on our website with the date of last update.

---